Shipping & Delivery

FREE Shipping to the UK, USA & Canada

Most orders are estimated to arrive within 8–12 days from the date you place your order. This estimate includes order processing, packaging and delivery.

Please note that delivery times are estimates and may occasionally be affected by circumstances beyond our control, such as severe weather, customs clearance, public holidays or local courier delays.

Order Tracking

As soon as your order has been dispatched, we'll email your tracking number.

We monitor every shipment using 17TRACK until it reaches your delivery address, helping to ensure your order arrives safely.

If you have any questions about your delivery at any stage, simply contact us and we'll be happy to assist.

Returns & Refunds

You may request a return within 30 days of receiving your order.

Customers are responsible for return shipping costs for unwanted items and may choose any suitable tracked return service.

Once your returned item has been received and inspected, any approved refund will be processed to your original payment method.

Please see our Refund & Returns Policy for full details, including information about damaged, faulty, incorrect and non-returnable items.

Before Ordering

Please check that you have selected the correct size, colour and product variant before completing your purchase.

Our Delivery Promise

At John's Pet Store, we continually review our shipping, tracking and packaging processes because reliable delivery is an important part of the service we provide.

Our aim is to deliver every order as quickly, safely and efficiently as possible while keeping you informed throughout the journey.