My very honest review> Sadly the first one that arrived was squint no matter what, and my bf & I tried multiple times to sort it, but it just wasnโt working. However, when I relayed this to the business they sent me out a new one, fully assembled, a free of charge replacement. I really appreciate this and the genuine honesty and care for customers from the business, thank you very much. The product itself is silent and does the job for my Dwarf hamster, but slightly too small for a Syrian. I do like the wheel. The only thing that would put me off slightly was the multiple tiktok messages (before the product arrived) which felt slightly unprofessional I wouldโve preferred an email as the tiktok shop messages donโt always show a notification. Additionally, the grammar and spelling were difficult to read on the messages, but the customer service after my issue was amazing and I have no issue with that, thank you again.
Hi Rachel, thank you so much for your detailed feedback and kind words! Weโre glad the replacement wheel met your expectations and that youโre happy with the product and our customer service. We appreciate your suggestions regarding communication and will take them into consideration.
We could not email you as tik tok do no give full email addresses out to suppliers.
Thanks again for your support
John